Frequently Asked Questions
You can find our free-range Thanksgiving turkey at many locations throughout the Upper Midwest and across the USA.
We ship our Ferndale Market turkey products and specialty food gift boxes to the 48 continental United States. We cannot ship to P.O boxes.
We ship orders Monday through Wednesday. Due to the perishability of our products, we do not ship orders over the weekend. During the checkout process, you have the ability to choose your delivery date. You will receive a confirmation email when your order is placed as well as a tracking number when the order ships.
You will be able to select a delivery date during the checkout process. You can schedule delivery dates Wednesday through Friday each week with the exception of holidays. You will receive an email with a shipping confirmation and tracking confirmation.
We are not responsible for any delay or failure to deliver due to an incorrect or incomplete shipping address. We also are not responsible for shipping delays due to unforeseen circumstances such as weather conditions or natural disasters.
All perishable products ship using dry ice and insulated shippers. All dry goods ship via ground service. We’ll do our best to get all of your items into one box.
Currently, we ship all of our retail turkey products, Ferndale Market gear (check out our fun shirts and hats!) and curated specialty food gift boxes.
We can ship bulk items on special request. Please contact us at [email protected] to inquire. (A fair warning that shipping costs on bulk products is high due to box weight and size.)
Unfortunately, we are not able to fulfill custom orders at this time.
Of course! We might be biased, but we think our free-range turkey and specialty food boxes make great gifts. When you are checking out, the very last step will give you the option to include a note. Just fill it out and we’ll include your message to the lucky recipient!
We charge a $40 flat rate for shipping outside of Minnesota or $25 within Minnesota, unless otherwise stated.
You can recycle the box your order was shipped in. The environmentally sustainable insulation is certified compostable in industrial facilities or can be dissolved in your sink for safe and easy disposal.
While we take great pride in delivering high-quality turkey products from our farm to your home, we are not responsible for any delay or failure to an incorrect or incomplete shipping address. We also are not responsible for shipping delays due to unforeseen circumstances such as weather conditions or natural disasters. Please review our Shipping Policy.
If you find your order delivery has been delayed or lost, we recommend that you file a claim directly with the carrier using your tracking information. Please feel free to reach out to us at [email protected] for assistance.
As farmers first, we take great pride in providing our customers with high-quality free-range turkey products. Due to the perishability of our products, we’re not able to provide returns. If your turkey products don’t meet your expectations, please contact us right away at [email protected].
We invite you to learn about Our Story our farm’s history and practices. You can also read more about our farm in John’s monthly newsletter: From Your Farmer.
We sure do! Head on over to our How To Cook a Turkey section for tips on everything from thawing to brining to roasting. You’ll also find our recipe for Butter and Herb Roasted Turkey there.
